Points Strategy Service Agreement

Effective date: August 4, 2026

This Service Agreement (“Agreement”) is between Away with Miles (“Consultant”) and the purchasing client (“Client”). It applies when Client accepts the Agreement and pays for a service. Checkout terms and a written scope confirmation, if provided, are incorporated into this Agreement.

1. Available services

Points Earning Strategy Call: a free 30-minute educational session about Client’s rewards goal, current wallet, and primary tradeoff. It does not include an application recommendation, comprehensive wallet plan, or financial advice.

Award Search Strategy Call: a 45-minute session focused on an upcoming trip. Consultant provides a personalized award-search strategy, prioritized routes, programs, transfers and fallbacks, booking guidance, and practical how-to videos for points transfers and booking.

Done-for-You Award Search: itinerary-specific research performed under a written scope and fixed fee. Consultant presents options and fallbacks based on availability observed during research. The scope may include a research handoff, guided booking, or booking assistance performed with Client authorization. Pricing starts at $499.

2. Excluded services

Services do not include acting as a financial adviser; applying for or managing credit cards; credit repair; taking custody of credentials; transferring points without Client action and authorization; making purchases or bookings outside the written scope; guaranteeing availability, approvals, bonuses, earnings, or outcomes; or providing legal, tax, investment, immigration, insurance, or full vacation-planning services.

3. Client responsibilities

Client will provide accurate information, protect accounts and payment details, evaluate card and loyalty-program terms, verify current availability and transfer details, make all financial, credit-card application, and point-transfer decisions, authorize any agreed booking assistance, and pay third-party taxes, fees, annual fees, surcharges, positioning costs, and travel expenses.

4. Program, transfer, and availability risk

Card terms, rewards programs, award inventory, prices, fees, schedules, aircraft, cabins, transfer ratios, transfer times, and partner access can change. Point transfers may be delayed, restricted, or irreversible. A recommendation is not a reservation or guarantee. Client must verify live terms and inventory before acting.

5. Preparation and sessions

Client should complete the relevant intake before a paid strategy session or done-for-you scope review and attend scheduled calls on time. Recommendations and research are based on information available at the time and the priorities Client communicates. Done-for-you timing, deliverables, and booking support follow the written scope.

6. Scope changes

A materially different goal, trip, traveler count, or financial and rewards profile may require a new session or revised scope. Consultant will identify a material change before performing additional paid work.

7. Fees, cancellation, and refunds

Fees are due before paid work begins. Under the current interim policy, Client may cancel for a full refund before work begins. After work begins, fees are nonrefundable because the service is personalized and time-based. If Consultant cannot perform the agreed service, Consultant may cancel and refund any unearned fee. The policy presented at checkout controls if it provides more specific terms.

8. Information handling

Client will not provide passwords, authentication codes, full payment-card numbers, full account numbers, or unnecessary sensitive identifiers. Consultant may use service providers for forms, scheduling, email, payment, hosting, and storage as described in the Privacy Policy.

9. No warranty

Consultant will use reasonable professional effort but does not warrant any specific card outcome, points total, redemption value, award availability, booking, itinerary, or travel result. Client remains responsible for approving the itinerary, costs, transfers, and any booking assistance before it occurs.

10. Limitation of liability

To the maximum extent permitted by law, Consultant is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages; third-party actions; program changes; lost points; missed travel; transfer delays; card or application outcomes; cancellations; or system failures. Consultant’s aggregate liability for an engagement will not exceed the fee paid for that engagement where such a limitation is permitted.

11. General terms

This Agreement, checkout terms, and any written scope confirmation form the entire agreement for the purchased service. Changes must be in writing. If one provision is unenforceable, the remainder continues. Electronic acceptance is valid.

12. Acceptance

Client acknowledges the educational nature of the strategy services, the absence of guarantees, the risks of transfers and changing availability, and Client’s responsibility for financial and transfer decisions and for authorizing any agreed booking assistance.