Award Travel Research & Guidance Service Agreement

Draft effective date: July 21, 2026

This Award Travel Research and Guidance Service Agreement (“Agreement”) is between [Legal Business Name], doing business as Away With Miles (“Consultant”), and the purchasing client (“Client”). The Agreement becomes effective when Client accepts it and pays the applicable service fee.

1. Services

Consultant will provide research and guidance for the trip scope stated in the order, proposal, or scope confirmation. Services may include award-flight availability research, comparison of points and cash costs, transfer-partner guidance, booking instructions, and any follow-up or live support specifically included in the purchased package.

2. Excluded services

Unless expressly agreed in writing, services do not include acting as a travel agent; issuing tickets; logging in to Client accounts; taking custody of passwords or authentication codes; transferring points; making purchases; guaranteeing award availability; providing visa, immigration, legal, tax, financial, credit, insurance, medical, or investment advice; or planning hotels, ground transportation, tours, or complete vacations.

3. Client responsibilities

Client will provide accurate traveler, route, date, cabin, balance, and constraint information; maintain account and payment security; verify availability immediately before transferring points; make all transfers and bookings; verify passenger names and travel-document requirements; review airline and loyalty-program terms; and pay all airline taxes, fees, surcharges, positioning costs, and travel expenses.

4. Availability and program risk

Client acknowledges that award availability, prices, fees, schedules, aircraft, cabins, transfer ratios, transfer times, loyalty-program rules, and partner access may change at any time. A search result is a snapshot, not a reservation. Consultant does not control airlines, banks, loyalty programs, or transfer systems and cannot guarantee that an option will remain available or ticket successfully.

5. Transfers

Point and mile transfers may be delayed, restricted, or irreversible. Client is solely responsible for confirming the recipient account, program, amount, name match, transfer terms, and current availability before initiating a transfer. Consultant is not responsible for loss arising from a transfer made by Client.

6. Deliverables and turnaround

Consultant will provide the deliverables stated in the selected package. The typical target is typically 3–4 business days after payment, complete intake, and scope confirmation. Turnaround is an estimate rather than a guarantee unless expressly stated in writing. Client should review deliverables promptly because inventory may change.

7. Scope changes

Material changes—including new destinations, substantially different dates, additional travelers, additional cabins, multi-city complexity, or new balances—may require a revised fee and timeline. Consultant may pause work until the revised scope is accepted.

8. Fees, cancellation, and refunds

Service fees are due before research begins. Suggested launch policy: Client may cancel for a full refund before research begins; after research begins, fees are nonrefundable because the service is time-based and customized. If Consultant cannot perform the agreed search, Consultant may cancel and refund the unearned fee. Final policy must match checkout language and applicable law.

9. Live support

During optional screen-share support, Client controls the device and enters all credentials, authentication codes, passenger information, transfer instructions, and payment details. Consultant may provide verbal navigation but does not take control of Client accounts or make the final decision.

10. Confidentiality and data

Each party will use reasonable care with nonpublic information. Client will not provide account passwords, full payment-card numbers, or unnecessary sensitive identifiers. Consultant may use service providers for email, forms, scheduling, payment, and storage as described in the Privacy Policy.

11. No warranty

Services are provided using reasonable professional effort, but Consultant does not warrant any specific booking, redemption value, travel outcome, uninterrupted itinerary, or suitability of a loyalty program. Client is responsible for the final decision.

12. Limitation of liability

To the maximum extent permitted by law, Consultant will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; airline or program actions; lost points; missed travel; schedule changes; cancellations; transfer delays; or third-party system failures. Consultant’s aggregate liability arising from the services will not exceed the service fee paid for the affected engagement, except where a limitation is prohibited by law.

13. Client indemnity

Client will indemnify and hold Consultant harmless from third-party claims arising from inaccurate information supplied by Client, Client’s account actions, Client’s violation of airline or loyalty-program terms, or Client’s unlawful conduct.

14. Disputes and governing law

This Agreement is governed by the laws of [Insert State]. The parties will first attempt in good faith to resolve disputes informally. Any mediation, arbitration, small-claims election, class-action waiver, venue, or notice provision should be inserted only after legal review.

15. General terms

This Agreement and the incorporated scope, payment terms, Privacy Policy, and Website Terms are the entire agreement for the engagement. Amendments must be in writing. If a provision is unenforceable, the remainder remains effective. Client may not assign the Agreement without consent. Electronic acceptance and signatures are valid.

16. Acceptance

Client acknowledges that Client has read and accepted this Agreement, understands that award availability is not guaranteed, will not share passwords, and will make all final transfers and bookings.